Defined Scope. No Day Rates. No Surprises.
Every Delancy engagement is scoped and priced before anything is built. Workflow systems, vertical AI agents, and standalone AI agents. The price agreed at proposal is the price on the invoice. No hourly rates, no change order surprises, no scope creep.
Outcomes
What Automation Delivers.
Based on reported outcomes from B2B professional services firms of similar size. These results apply to workflow systems and AI agents deployed by firms in our target sectors.
3.6 hours
Average time saved per employee per week on manual and repetitive tasks.
2 to 8 months
Typical payback period for a bespoke workflow system at SME level.
300 to 500%
Average first-year ROI reported by professional services firms after implementation.
30 to 40%
Typical reduction in process errors after structured workflow systems are in place.
Example
A 35-person professional services firm replaced manual workflows that would have required two additional hires at £80,000 per year. The automation cost £18,000 to implement. 40 hours per week recovered. ROI of 362% in year one.
Source: independent case study data, B2B professional services sector, 2024/25.
Example
A 25-employee professional services firm reduced manual reporting time by 70% and reached full ROI within 60 days of implementation.
Source: independent case study data, B2B professional services sector, 2024/25.
Example
A tax advisory SME saved 5.5 hours per week on report generation for a single senior team member, freeing them for higher-value work. Payback period was 2.8 months with first-year ROI of 280 to 520%.
Source: independent case study data, professional services sector, 2024/25.
Implementation
Build Fees.
from £2,500
Pilot
The starting point for every engagement.
Ideal for
- Operations directors and founders evaluating the approach
- First-time engagement with Delancy
- Proving value on a single process before committing to a programme
- Single team, fast to value
What's included
- One workflow, scoped, built, and deployed
- Process mapping session
- Integration with your existing tools
- Full documentation
- Team training at handover
- Full documentation at handover. No licence, no ongoing dependency.
from £10,000
Most PopularProgramme
For operations that are ready to build structure across more than one process.
Ideal for
- Growing B2B firms with multiple processes to systematise
- Organisations that have completed a pilot and are ready to scale
- Teams that need structure across more than one department
What's included
- Everything in Pilot
- Multiple workflows delivered sequentially
- Each validated and signed off before the next begins
- Roadmap planning session
- Priority support during build phases
from £50,000
Enterprise
For established organisations deploying across departments and teams.
Ideal for
- Established organisations with complex, multi-department operations
- Multiple stakeholders and integration requirements
- Organisations needing organisation-wide governance and rollout
What's included
- Everything in Programme
- Organisation-wide deployment across multiple departments
- Dedicated engagement lead
- Phased rollout plan
- Custom integration scope
- Scoped and priced individually
These tiers apply to all solutions. A pilot can be a workflow system, an AI agent, or an engineering engagement. The scope and deliverable are defined at the proposal stage.
Ongoing Support
Support Retainers.
from £400/month
Essential
Ideal for
- Operations that want assurance the system is running correctly
- Small adjustments handled without a new engagement
What's included
- System monitoring
- Minor amendments
- Email support
- Quarterly review call
Response times
- Critical: 4 hours
- High: 8 hours
- Standard: 24 hours
from £1,000/month
Most PopularPartner
Ideal for
- Operations actively building out their workflow system over time
- Teams that want a standing relationship for ongoing development
What's included
- Everything in Essential
- Ongoing workflow development
- New workflow additions
- Weekly performance review
- Dedicated point of contact
- Priority feature development
Response times
- Critical: 2 hours
- High: 4 hours
- Standard: 12 hours
from £5,000/month
Enterprise
Ideal for
- Large or complex operations requiring guaranteed response times
- Multi-department deployments with critical workflow dependencies
What's included
- Everything in Partner
- Dedicated support lead
- Real-time monitoring
- Custom SLA agreements
- Unlimited enhancement requests
- Executive reporting
Response times
- Critical: 15 minutes
- High: 30 minutes
- Standard: 1 hour
Strategy Session
£1,500 fixedA structured review of your operation. We identify where manual effort is concentrated and produce a prioritised roadmap. The full fee is credited against any subsequent build.
Transparent Operational Costs
The build price covers our engagement. Where the system or agent uses third-party services to run, those operational costs sit with you. We identify them during the discovery call and make them explicit before the proposal is issued.
There are no hidden fees on our side. Third-party dependencies, hosting infrastructure, API access, and any required licences are made clear before you commit.
Payment
Payment Terms.
Automation vs Headcount
A workflow system or AI agent that runs without supervision costs a fraction of what a single hire costs per year. It does not take holidays, does not have bad days, and handles the same volume at 3am as it does at 9am.
Frequently Asked Questions
Common Questions.
Hourly rates put the risk of scope uncertainty on the client. Agreeing the price before build puts it on us, which means we scope carefully before we commit.
One workflow, scoped, built and deployed in your environment. Full documentation. Your team trained on it. No ongoing dependency.
Yes. Most engagements start with a pilot. The programme scope is agreed after the pilot has validated the approach in your environment.
The build price is the total price for our engagement. There are no hidden fees on our side. However, depending on the workflows and integrations we build, there may be third-party costs on your side to consider. These typically include hosting infrastructure, API access fees for connected platforms, and any SaaS tool licences required for integrations. All third-party dependencies are identified during the discovery call and made explicit before the proposal is issued, so there are no surprises after you commit.
Scope changes are handled through a separate change request, priced and agreed before any work starts. The original project price does not change.