Delancy
KNOWLEDGE BASE

AI and automation, filtered for your sector.

What is actually working, what is changing, and what it means for businesses with recurring, multi-stage operations. No hype. No vendor pitches. Just practical intelligence you can use.

SaaS

How SaaS Companies Use AI to Predict and Prevent Customer Churn

AI-powered churn prediction achieves 71% prevention rates and reduces customer loss by 25-40% through real-time behavioral analysis.

15 May 2026 4 min read
Property

Property Surveyors Use AI to Spot Building Defects and Generate Reports from Photos

How UK property surveyors are deploying computer vision systems to analyse building defects and automate inspection reports.

23 Apr 2026 4 min read
Recruitment

The Candidate Shortlisting Workflow: From Application to Hiring Manager Presentation

How recruitment agencies structure their shortlisting process, from AI-powered screening to final candidate presentation, with workflow optimisation insights.

23 Apr 2026 7 min read
Finance

How Finance Teams Reconcile Intercompany Transactions Without Spreadsheet Errors

Finance teams are moving beyond error-prone spreadsheets to automated systems that cut intercompany close cycles by 60% and achieve 95% accuracy.

22 Apr 2026 4 min read
Legal

The Discovery Document Review Workflow: From Collection to Production

How modern legal teams manage electronic discovery workflows, from initial ESI collection through privilege review to final document production.

22 Apr 2026 7 min read
E-commerce

AI Product Recommendations: Conversion Impact and Implementation Patterns for Online Retailers

How AI recommendation engines drive 35% revenue increases and 300% conversion improvements. Implementation patterns and best practices for ecommerce.

19 Apr 2026 7 min read
Professional Services

How AI Extracts Hidden Revenue from Email Threads and Meeting Notes

Professional services firms capture 10-30% more billable time using AI systems that parse unstructured communications and calendar data.

19 Apr 2026 4 min read
Marine

AI Predictive Maintenance Cuts Commercial Vessel Downtime by Up to 40%

Real-time sensor and lubricant analysis helps shipping operators reduce unplanned downtime by 20-40% and cut maintenance costs significantly.

14 Apr 2026 6 min read
Insurance

The policy renewal workflow insurance brokers can no longer leave to memory

Why renewals are the workflow that most determines a broker's retention rate, and why most brokers still run it from diary alerts and shared inboxes.

14 Apr 2026 5 min read
Marine

The vessel registration documentation workflow that defines marine operations

Why vessel registration and flag state compliance is the workflow marine operators can no longer run from shared drives and spreadsheets.

14 Apr 2026 5 min read
Finance

Where finance teams are actually using AI in 2026

A grounded look at where finance functions in UK mid-market businesses have put AI to work, and where the hype still outruns the reality.

14 Apr 2026 5 min read
Recruitment

Where recruitment firms are actually using AI in 2026

A grounded look at where recruitment agencies have put AI to work, where the hype has outrun the reality, and what the honest productivity gain looks like.

14 Apr 2026 5 min read
Insurance

How AI Triage Is Reducing Claims Processing Time in Insurance

Insurance firms are using AI to classify and route claims at the point of entry. What the early adopters are doing differently and what the results look like.

8 Apr 2026 5 min read
Legal

How AI Contract Review Is Changing Legal Operations

Law firms are using AI to reduce contract review time significantly. What is working, what is not, and what it means for firms considering automation.

8 Apr 2026 4 min read
SaaS

How SaaS Firms Are Using AI to Fix Customer Onboarding and Support Routing

SaaS customer success teams are adopting hybrid AI workflows for onboarding and support. Here is what the leading approaches look like and why they work.

8 Apr 2026 4 min read
Recruitment

AI CV Screening in Recruitment: What Is Working and What Is Not

Recruitment firms are testing AI for CV screening. The results vary widely depending on how the tool is deployed. Here is what separates the wins from the failu

8 Apr 2026 4 min read
E-commerce

Automated Order Management in E-commerce: What the Data Shows

89% of retailers are now deploying or trialling AI. Here is where automated order management is producing measurable results and where the gaps remain.

8 Apr 2026 4 min read
Property

AI in Property Management: Where Tenancy Workflows Are Actually Changing

Nearly half of property managers now use AI in their roles. Here is where the technology is delivering real results in tenancy operations and where it is not.

8 Apr 2026 5 min read
Professional Services

Why Client Onboarding Is the First Process Most Firms Should Automate

Client onboarding is where most businesses lose time, miss steps, and create a poor first impression. Here is what structured automation looks like.

8 Apr 2026 4 min read
Finance

Why Finance Teams Are Building Data Pipelines Before They Build Dashboards

Most finance firms want better reporting. The ones getting results are fixing the data layer first. Here is what that looks like in practice.

8 Apr 2026 4 min read

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