The operational intelligence your business has never had.
Every workflow your team runs generates data. Every stage completed, every handover triggered, every job closed. A vertical AI agent watches all of it, across every workflow and every team member simultaneously. It reports what is happening, identifies what it means, and as your operational data grows, it learns what good looks like for your specific business and tells you what needs to change.
Three Phases of Intelligence
Watch. Report. Recommend.
01
Watch
The agent reads activity across every workflow and every team member in real time. Not inside one process. Across all of them at once. You get a cross-operational picture that no individual, no spreadsheet, and no reporting tool has ever been able to give you.
02
Report
The agent surfaces what the data means. Where capacity is being absorbed. Which team members are at limit and which have room. Where the same bottleneck keeps appearing across different job types. What your slowest jobs have in common. Patterns that are invisible until someone is looking at everything simultaneously.
03
Recommend
As data accumulates, the agent learns what good looks like for your specific operation. It stops describing what is happening and starts telling you what to do about it. Which workflow stage needs redesign. Where to add resource. Which process is creating downstream problems three stages later. Operational recommendations built from your own data, not generic benchmarks.
What It Gives You
Visibility your operation has never had.
Cross-workflow visibility
A live view across every active workflow simultaneously. Not a summary someone prepared. Not a status meeting. The actual state of your operation, at any moment.
Team performance across the whole operation
How every team member is performing across every workflow they touch. Where the strongest performers are and what they do differently. Visible in the data without anyone having to assess it manually.
Bottleneck identification
Where work slows down consistently, across which workflow stages, and with which job types. Not a one-off observation. A pattern the agent identifies because it is watching everything at once.
Capacity signals
Where your operation is running at limit before it becomes a problem. The agent sees it in the data before anyone reports it to you.
Operational recommendations
Once the agent knows your operation, it tells you what needs to change. Staffing decisions. Process redesign. Workflow stages that need attention. Built from your own operational history, not from assumptions.
Compounds Over Time
It gets more powerful the longer it runs.
The agent learns from your data. The more workflows you run through the system, the more team members contributing, the more jobs completed, the richer the operational picture becomes.
In the first months, you get visibility you have never had. Over time, you get a system that understands your operation well enough to tell you how to run it better.
This is not a one-time build. It is an operational intelligence layer that compounds as your business grows.
Foundation
What you need first.
The vertical agent reads the data your workflow systems generate. Without structured workflows running across your operation, there is no data for the agent to watch.
Most firms build one workflow system first. As more processes are systematised, the agent has more to work across and its recommendations become more accurate.
Learn about workflow systems →Workflow systems built and running across your operation.
Team activity generating a continuous operational data record.
Vertical agent deployed, watching all workflows and all team members simultaneously.
Agent learns your operation over time and moves from reporting to recommending.
Pricing
Three ways to work with us.
Pilot
From £3,500
Agent deployed, watching your existing workflows. Dashboard live. First operational intelligence surfaced. Where the agent uses third-party services to run, those operational costs sit with you and are made clear before build begins.
Retainer
From £1,500/month
Agent running, dashboard live and updating, up to two workflow additions per quarter included.
Briefing
From £500/month
Add-on to the retainer. A monthly session with Delancy walking leadership through what the agent has surfaced and what it means for the operation.
Why Delancy
What makes this different from a dashboard or a BI tool.
Trained on your operation, not generic benchmarks
The agent learns from your workflow data, your team's patterns, your job types. Its recommendations come from what actually happens in your business, not from industry averages.
Watches everything simultaneously
A dashboard shows you what you ask it. The vertical agent watches every workflow, every team member, and every job at once. It surfaces what you would not have thought to look for.
Moves from reporting to recommending
BI tools describe what happened. The vertical agent learns what good looks like for your business and tells you what needs to change. The longer it runs, the more specific it gets.
You own the intelligence it generates
The operational data and the insights the agent produces are yours. No platform dependency. No ongoing licence required to access your own operational history.
Frequently Asked Questions
Common Questions.
Yes. The vertical agent reads the data your workflow systems generate. Without structured processes running, there is no operational record for the agent to work from. We build the workflow foundation first and deploy the agent once data is accumulating.
The primary user is the MD, CEO, or COO. The team members working inside the workflow system do not interact with the agent directly. It watches their activity and reports upward.
Your workflow system gives you visibility inside a single process. The vertical agent operates across all of your workflows simultaneously, looking at patterns across every team member and every job type at once. That cross-operational view is what makes the recommendations possible.
The reporting capability is live from day one. Recommendations develop as operational data accumulates. The more workflows running and the more jobs completed, the more accurate and specific the recommendations become.
A standalone agent handles one defined task independently. The vertical agent watches your entire operation, learns from it over time, and advises the people leading the business. Different scope, different purpose, different buyer.
The pilot starts from £3,500. Where the agent uses third-party services to run, those operational costs sit with you and are made clear before build begins.
Find out if your operation is ready.
Book a discovery call. We will assess your workflow data and map what the agent would surface first.
Book a Discovery Call