Every incoming item categorised the moment it arrives.
Requests, cases and documents classified automatically using your criteria. Consistent categorisation at any volume without manual review.
What the classification agent does
Read. Classify. Route.
When an item arrives, whether an email, a form submission, a document or a case, the classification agent reads it, applies your defined categories and assigns the correct label. The categorised item then moves to the next stage of your workflow automatically. No manual review, no inconsistent sorting, no items sitting unlabelled in a shared queue.
Capabilities
What it handles.
Consistent categorisation
Every item classified using the same criteria every time. No variation based on who is sorting, what time it is or how busy the team is.
Multi-level classification
Items classified across multiple dimensions simultaneously. Type, urgency, complexity, department, topic. As many layers as your workflow requires.
Confidence scoring
Every classification assigned a confidence score. High confidence items processed automatically. Lower confidence items flagged for human review.
Workflow integration
Classified items move directly into the correct workflow stage, queue or team inbox. No manual handoff required after classification.
Who it is for
Built for operations that need consistent categorisation at scale.
Legal
Classify incoming matters by practice area, matter type and urgency. Route to the correct team automatically without receptionist involvement.
Insurance
Classify incoming claims, queries and new business enquiries by type and complexity. Route each to the correct handler without manual review.
Finance and FinTech
Classify incoming applications, support requests and compliance queries. Ensure each item reaches the right team at the right stage.
Professional services
Classify new enquiries, project requests and support tickets by service type and priority. Nothing sits in a generic inbox waiting to be sorted.
What is included
What you get.
Configured for your item types and classification criteria.
Multi-level classification across as many dimensions as needed.
Confidence scoring with human review routing for uncertain items.
Direct integration with your workflow or task system.
Full audit trail of every classification decision.
Frequently Asked Questions
Common Questions.
The criteria are defined during the discovery call and built into the agent before deployment. It applies your rules consistently from day one.
Yes. Multi-label classification is supported. Items can be assigned to more than one category where your workflow requires it.
Items below the confidence threshold are flagged for human review. The agent does not force a classification it is not certain about.
Yes. Criteria can be updated as your operation evolves. Minor amendments are covered under the support retainer.
Yes. Integration points are mapped during the discovery call. Classified items are delivered to your existing workflow, CRM or case management system.
Find out what your classification agent would handle.
Book a discovery call. We will map your item types and show you exactly how the agent would categorise and route them.
Book a discovery call →